Overdelivering Doesn't Help Anyone (And Is Probably Causing Harm)
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“Underpromise and overdeliver.” I'm sure you've heard that maxim before. But most of the time I spend money, I don't expect anyone to overdeliver. I expect to get what I paid for. That's really all I ever want. Sure, a little surprise and delight never hurt, but being friendly and caring about the details isn't precisely overdelivering.
Overdelivering Doesn't Help Anyone (And Is Probably Causing Harm)
Overdelivering Doesn't Help Anyone (And Is…
Overdelivering Doesn't Help Anyone (And Is Probably Causing Harm)
“Underpromise and overdeliver.” I'm sure you've heard that maxim before. But most of the time I spend money, I don't expect anyone to overdeliver. I expect to get what I paid for. That's really all I ever want. Sure, a little surprise and delight never hurt, but being friendly and caring about the details isn't precisely overdelivering.